Before you order
Use the vehicle checker for every lock you intend to buy. Select the exact make, year, model and available generation or variant. A Confirmed result is saved with the order; a Conditional result tells you the physical check still required; Unsupported results cannot continue.
If your dashboard, OBD-II socket, mounting or surrounding trim has been modified, contact us before ordering. A vehicle name alone does not establish physical compatibility.
Help with an existing order
Open Track my order with the public order reference and checkout email. We send a single-use secure link; there is no password or code to copy. The opened page shows the items purchased, current order status and carrier link when one is available.
Include your order reference when emailing support. We may ask for fitment photographs or a description of the issue, but we will never ask you to send a full payment-card number, card security code or account password.
Returns, faults and fit issues
Use the returns form from a browser where your secure order is already open. It links the request to that order and gives you a return reference. You can also make an unambiguous cancellation statement by email.
Choose the reason that best describes the problem. A change of mind, an inaccurate Confirmed fit, damage in transit and a faulty or misdescribed product can lead to different postage and remedy arrangements.
Urgent product-safety issue
Stop using the product if it can move, touch a pedal, strain vehicle wiring, obstruct the driver or shows damage that could make use unsafe. Remove it only when the vehicle is safely parked and follow the supplied instructions.
Report the order reference, vehicle and issue to safety@axleward.co.uk. If there is an immediate danger, move away from the vehicle and contact the appropriate emergency service.
Contact AXLEWARD
Use the contact form to create a tracked support reference. Messages are handled in the order received, with safety reports prioritised. Add the order reference when the question concerns a purchase.
AXLEWARD is operated by MB Helmar, company code 307683092, Lithuanian VAT number LT100020159311. Its registered office and business address is Raudonbalės g. 16A, LT-14187 Vilnius, Lithuania.