Before you order
You do not need to enter a make, model or year before payment. OBD GUARD is guaranteed to fit an unmodified factory standard 16-pin OBD-II socket and surrounding mounting area under the 60-day Fit Promise.
If the socket or nearby trim has been modified, relocated, damaged or obstructed, contact us before ordering. Optional vehicle details supplied after payment can help support your order but do not create or remove the guarantee.
Help with an existing order
Open Track my order with the public order reference and checkout email. We send a single-use secure link; there is no password or code to copy. The opened page shows the items purchased, current order status and carrier link when one is available.
Include your order reference when emailing support. We may ask for fitment photographs or a description of the issue, but we will never ask you to send a full payment-card number, card security code or account password.
Returns, faults and fit issues
Use the returns form from a browser where your secure order is already open. It links the request to that order and gives you a return reference. You can also make an unambiguous cancellation statement by email.
Choose the reason that best describes the problem. The 60-day any-reason promise, statutory cancellation, damage in transit and a faulty or misdescribed product can lead to different remedy arrangements.
Urgent product-safety issue
Stop using the product if it can move, touch a pedal, strain vehicle wiring, obstruct the driver or shows damage that could make use unsafe. Remove it only when the vehicle is safely parked and follow the supplied instructions.
Report the order reference, vehicle and issue to safety@axleward.co.uk. If there is an immediate danger, move away from the vehicle and contact the appropriate emergency service.
Contact AXLEWARD
Use the contact form to create a tracked support reference. Messages are handled in the order received, with safety reports prioritised. Add the order reference when the question concerns a purchase.
AXLEWARD is operated by MB Helmar, company code 307683092, Lithuanian VAT number LT100020159311. Support is available at support@axleward.co.uk.