Where we deliver
The current storefront accepts eligible residential and business addresses in England, Scotland and Wales. Northern Ireland, the Channel Islands, the Isle of Man and international destinations are not currently supported.
Some postcodes may require additional carrier time. If the checkout cannot accept an address, do not substitute a different country or inaccurate postcode.
Price and timing
Tracked standard delivery is included in the server-calculated checkout total. The current estimated delivery period is 7–14 calendar days from the order-confirmation email. If an optional faster service is introduced, its price and period will be shown separately before you pay.
The estimate is not a guaranteed appointment unless we expressly agree that it is. Unless a different period is agreed with you, we deliver without undue delay and within 30 days after the contract is made.
Dispatch and tracking
We send a dispatch notification when the parcel is handed to the carrier. The secure Track my order page displays the carrier link as soon as it is added to the order.
Carrier tracking can take time to update after the first scan. Contact support with the order reference if the estimate has passed or the tracking record appears incorrect.
Loss, damage or an incorrect parcel
Photograph visible parcel damage before opening when practical, keep the packaging and tell us promptly. Check the product away from the vehicle before attempting installation.
If an item is missing, damaged, incorrect or not delivered, contact us with the order reference. Your rights are against us as the seller; a carrier investigation does not remove those rights.
If delivery is delayed
If we learn that the agreed period cannot be met, we will tell you and explain the available next step. Where the law gives you a right to set an additional reasonable deadline, cancel immediately because timing was essential, or cancel after an additional deadline is missed, these terms do not remove that right.
A failed carrier attempt caused by an inaccurate address or refusal to accept the parcel may require a new arrangement and a disclosed reasonable cost. We do not charge a redelivery fee for a failure caused by us or the carrier.