Returns and cancellation

Change-of-mind cancellation

For most online purchases, you may cancel without giving a reason from the time the order is placed until 14 days after the day you receive the goods. Tell us by the return form, email or another clear statement. You then have a further 14 days to send the goods back.

The Start a return function on this page is the electronic withdrawal function for online orders. After a valid electronic request is recorded, we immediately show its reference and send confirmation to the order email in a form you can retain. Email and the model cancellation wording below remain equally valid; the online function is not the only way to cancel.

You may inspect the product as you reasonably would in a shop. We may reduce the refund for loss in value caused by handling beyond that necessary to establish the nature, characteristics and functioning of the goods.

If you cancel before dispatch, contact us immediately. We will stop fulfilment where reasonably possible; if the parcel has already entered delivery, follow the authorised return instructions.

Return postage and address

For a change-of-mind return, you pay the direct return cost unless AXLEWARD agrees otherwise. Before sending, ask for parcel instructions so the parcel can be identified, include the order reference and use the authorised parcel address: AXLEWARD Returns, c/o VESTUM, Vakarinė g. 105, LT-06231 Vilnius, Lithuania. Asking for instructions is not a condition of exercising the cancellation right. VESTUM receives authorised parcels; it is not the customer-support or legal-notice address.

Raudonbalės g. 16A, LT-14187 Vilnius, Lithuania remains the registered office for formal notices and is not the parcel return address.

For faulty, misdescribed, damaged-in-transit goods or a valid inaccurate Confirmed-fit claim, we provide a reasonable prepaid or reimbursed return route. Use that route so the parcel can be identified and tracked.

Refund timing

For a valid change-of-mind cancellation, we refund the product price and the cost of the least expensive standard delivery option we offered. Because standard tracked delivery is included in the current product price, there is no separate standard-delivery line to refund.

We make the refund without undue delay and no later than 14 days after receiving the goods back or receiving evidence that you sent them, whichever is earlier. We may withhold the refund until one of those events. Refunds use the original payment method unless you expressly agree otherwise.

Faulty, unsafe or misdescribed goods

Your statutory remedies are separate from the cancellation right and the 30-day Fit Promise. Depending on the circumstances and timing, they can include repair or replacement, a price reduction, rejection and refund.

Stop using any product that may be unsafe. Contact the product-safety address as well as opening the return request when the issue involves pedal clearance, movement, damaged metal, a lock fault that creates risk or another safety concern.

Fit Promise claims

Choose Fitment issue when checkout recorded Confirmed fit but the product does not fit the correctly selected, unmodified factory area when installed as directed. We may request privacy-safe photographs to verify the record and clearance.

A valid claim gives you the choice described in the Fit Promise. Other legal remedies remain available where applicable.

Start a return

Open the secure order using the one-time link sent to the order email, then choose the reason below. The identity check prevents another person changing your order. The electronic request is linked to that order, receives its own return reference immediately and triggers a retainable confirmation to the checkout email.

If the module is unavailable, email support@axleward.co.uk with an unambiguous cancellation or return request and your order reference. Do not include payment-card details.

Model cancellation form

You do not have to use this wording, but you may copy, complete and send it to MB Helmar, Raudonbalės g. 16A, LT-14187 Vilnius, Lithuania, or email it to support@axleward.co.uk. Keep a copy and evidence of when it was sent.

I give notice that I cancel my contract for the sale of the goods identified below:

• Order reference and goods:
• Ordered on / received on:
• Customer name:
• Customer address:
• Customer signature (only if sent on paper):
• Date: